Complaint Reporting
Effective date: May 3rd, 2024
At Babson Diagnostics, your satisfaction and safety are our top priorities. If you have any concerns or complaints regarding the service you received, we encourage you to let us know. Your feedback is invaluable in helping us enhance our services and ensure we are meeting your expectations. BabsonDx.com and BetterWay.com ("BetterWay™", “BetterWay blood testing”) are owned and operated by Babson Diagnostics.
How to report a complaint
Please follow these steps to report a complaint:
- Contact Us: Use our website contact form or the contact details provided below to share details of your complaint. Providing specific information will enable us to address the issue more efficiently but share only as much as you're comfortable with.
- Describe the Issue: Detail the nature of your complaint, including the date and location where the service was received, any involved staff members, and the impact it had on you. This information is critical for a thorough investigation.
- Submit Your Complaint: After filling out the form or gathering your information, submit your complaint using the method you've chosen.
What happens next
- Acknowledgment: We will acknowledge your complaint within 48 hours of receipt.
- Investigation: The appropriate department will investigate your complaint. We may reach out to you for additional information if necessary.
- Resolution: Our goal is to resolve complaints swiftly. We will inform you about the resolution and any measures taken as soon as possible.
Confidentiality
We guarantee the confidentiality of your complaint. Your privacy will be protected throughout the process, in compliance with privacy laws.
Contact information
Phone: +1 (512) 877-8770
Email: customersupport@betterway.com
Mailing Address: 1321 Rutherford Ln Suite 200, Austin, TX 78753